Question 1

Where you store the Data?

Accepted Answer

Our servers are hosted to Google cloud which is one of the world's leading & most secure cloud service. Your data is very safely stored in servers hosted in Mumbai region of the GCP keeping your data in India only.

Question 2

Can I get a refund?

Accepted Answer

We offer 1 week free trial of all our plans to ensure you experience the product before adding your Credit Card in the payment page. Since this is a monthly subscription service with free trial, we do not offer any refund.

Question 3

Is our data being backed-up?

Accepted Answer

Yes. All your data is being backed up regularly for a better recovery in case something goes wrong.

Question 4

How can I cancel the subscription?

Accepted Answer

You can just go to the Subscription page and cancel the subscription at any time. Once you cancel the subscription your project will enter the archive mode and will remain there for next 1 year. You can export your data to your local computer/hard disk if you want to and click flush all to remove everything from our server.

Question 5

What if my payment fail after few months?

Accepted Answer

If your payment fail in between you will see a warning on your dashboard and can continue using the software. However, we will remind you in case your payment gets fail in between and will also reach out to you via email & phone to update your Credit Card details or retry the payment.

In case we will not be able to reach out to you for 15 days after the payment is failed, we will put your account on hold and then you can only access your payment section in your account. In case your payment is not revived in next 6 months, we will archive your full account and remove your access completely.

Question 6

What do you mean by monthly or annual subscription?

Accepted Answer

Solvemint is a Software-as-a-Service which means you don't have to buy the entire software's license to use it in your laptop. Rather you will pay a small monthly fees to use the software.

In case you go for the annual subscription you will get 2 months free and only pay for 10 months to utilise the software for full 12 months

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